SpinEmpire Privacy Policy

At Spin Empire, we respect your privacy and are committed to protecting the personal data you share with us when you register, deposit, play or contact our support team. This privacy policy explains how we collect, use, store and safeguard your information when you visit SpinEmpire, whether you search for us as spinempire, spin empire casino, or spinempire casino online. By creating an account with us, you agree to the practices described below.

Who We Are

Our casino operates under an eGaming licence issued, authorised and regulated by the Government of Curacao, licence No. OGL/2024/589/0556 (B2C). Gambling services are provided by our parent company, GBL Solutions N.V., registered in Curacao under company number 155090. Some card purchases are processed by G2A.COM Limited, acting as merchant of record for those transactions. We are governed by Curacao law, and the courts of Curacao hold non-exclusive jurisdiction over any disputes relating to this policy.

Information We Collect

When you register at SpinEmpire or use our platform, we collect several categories of personal data necessary to provide our services and comply with our legal obligations.

• We collect registration details such as your name, date of birth, email address, phone number and country of residence.
• We gather financial information, including payment method details, transaction history and deposit or withdrawal records.
• We record your gaming activity, including bets placed, wins, losses and bonus usage, to administer our Loyalty Club and VIP Program.
• We collect technical data such as your IP address, device type, browser version and session logs, which also helps us detect prohibited use of VPNs or other IP-masking tools.
• We request identity verification documents, including a copy of your passport or driving licence, proof of payment method, proof of address and, where necessary, a selfie holding your ID, as part of our KYC procedures.
• We may collect communication records when you contact our support team via live chat, email or our contact form.

How We Use Your Information

Our Spin Empire platform uses your personal data for the following purposes:

• We use your data to verify your identity and age, and to confirm you are not located in a restricted jurisdiction.
• We process your data to manage deposits, withdrawals, bonuses and loyalty rewards, including tracking XP earned toward Villager, Citizen, Aristocrat, Regent and Emperor ranks.
• We use your information to detect and prevent fraud, money laundering, chargebacks and abuse of our welcome bonus or free spins offers.
• We monitor account activity to comply with responsible gambling obligations, including self-exclusion requests such as Take a Break.
• Our marketing team may use your contact details to send promotional offers, such as Bonus Map rewards or Telegram channel updates, where you have given consent.
• We analyse technical data to improve the performance of our desktop, mobile browser and downloadable app versions.

Legal Basis and Retention

We process your data based on the necessity of performing our contract with you, compliance with Curacao gaming regulations, and our legitimate interest in preventing fraud and securing our platform. We retain your personal and financial records for as long as your account remains active and for a reasonable period afterward to meet legal, tax and regulatory requirements. Verification documents submitted for KYC purposes are retained in accordance with our compliance obligations and are not used for any purpose beyond identity confirmation and risk assessment.

Sharing of Your Information

We do not sell your personal data to third parties. However, we may share your information with:

• Payment processors, including card providers and G2A Pay, to complete deposits and withdrawals.
• Our game providers and live dealer studios, where necessary to deliver gameplay and verify betting activity.
• Regulatory authorities, including the Curacao Gaming Control Board, upon lawful request.
• Fraud prevention and risk assessment services used by our Risk Department.
• Professional advisors, auditors or legal authorities where required to protect our legitimate interests.

Cookies and Tracking

We use cookies and similar technologies to operate SpinEmpire Casino effectively, remember your preferences, support our twelve language localizations, and analyse how visitors interact with our site. You can manage cookie preferences through your browser settings, although disabling certain cookies may limit functionality, including access to your account or live chat support.

Data Security

We implement technical and organisational measures designed to protect your personal data against unauthorised access, loss or misuse. Sensitive documents, including copies of your card, passport or bank statements, are handled by our KYC department and stored securely. Despite our efforts, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of data transmitted to us.

International Data Transfers

As we at SpinEmpire serve players across Germany, Austria, Switzerland, Italy, Denmark, Greece, Canada, Australia, New Zealand and other international markets, your data may be transferred and processed outside your country of residence, including in Curacao and other jurisdictions where our service providers operate. We take appropriate steps to ensure such transfers comply with applicable data protection standards.

Your Rights

Depending on your location, you may have the right to access, correct, delete or restrict the processing of your personal data, as well as the right to object to certain uses or request portability of your information. If you wish to exercise any of these rights, you can contact our support team through the Contact Us page or by emailing [email protected]. For requests specifically relating to identity verification, please use [email protected].

Restricted Jurisdictions

Our casino does not accept players from a list of restricted countries, including but not limited to the United States, United Kingdom, France, Netherlands, Spain-adjacent regions, and numerous others listed in our Terms and Conditions. If we identify that an account has been opened from a restricted jurisdiction, we may suspend the account and cancel related deposits and bets, and we may retain relevant data as required for compliance and dispute resolution purposes.

Use of VPNs and IP Monitoring

We monitor IP addresses to ensure compliance with our country restrictions. Disguising or interfering with your IP address, including through a VPN, is not permitted. We collect and review this data as part of our fraud prevention measures, and winnings, balances and bets may be voided where such activity is detected.

Children's Privacy

Our services are intended solely for individuals who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed, with funds handled in accordance with our Terms and Conditions.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We encourage you to review this page periodically. Continued use of SpinEmpire after any changes indicates your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise your privacy rights, please reach out through our live chat, available 24/7, email us at [email protected], or use the contact form on our website. We aim to respond to all privacy-related enquiries within a few hours.