SpinEmpire Terms and Conditions

Welcome to Spin Empire Casino. These Terms and Conditions govern your use of our website, our games and all services we provide. By creating an account with us, you agree to be bound by these terms in full. If you do not agree with any part of this document, you must not register with SpinEmpire or use our services.

About Our Operator

Our casino operates under an eGaming licence issued, authorised and regulated by the Government of Curacao, licence No. OGL/2024/589/0556 (B2C). All gambling services are provided by our parent company, GBL Solutions N.V., registered in Curacao under company number 155090. Card purchases made on our site may be processed by G2A.COM Limited, acting as merchant of record for those transactions. We are governed by Curacao law, and the courts of Curacao hold non-exclusive jurisdiction over any disputes arising from your use of our services.

Eligibility and Registration

To open an account at Spin Empire, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. We serve players from Germany, Austria, Switzerland, Italy, Denmark, Greece, Canada, Australia, New Zealand and other international English-speaking markets. However, residents of a long list of restricted countries, including the United States, the United Kingdom, France, the Netherlands, and many others listed in our full restricted countries policy, may not register. Accounts opened by residents of restricted territories may be suspended, and related deposits and bets cancelled. Each game provider may also apply its own additional country blocks.

You must provide accurate, current and complete information during registration. Only one account per person, household, address, email address, IP address, telephone number, payment card, e-wallet and device is permitted at SpinEmpire. We reserve the right to close duplicate accounts and void any associated winnings.

Account Verification (KYC)

We require identity verification after your first withdrawal request or at any time upon request from our Risk Department. You may need to submit a colour copy of your passport or driving licence, a copy of the card used for deposits with sensitive digits hidden, proof of your bank account or e-wallet, a recent utility bill, and, if requested, a selfie holding your ID. All documents must be submitted within 30 calendar days of our request, or your winnings may be confiscated and your account permanently closed. Our KYC team, reachable at [email protected], works Monday to Friday, 09:00-18:00 GMT+3, and verification typically takes up to 72 hours from document receipt.

Deposits and Withdrawals

At VegasEmpire-style transparency, we accept deposits via Visa, Mastercard, bank transfer, Interac, MiFinity, Zimpler, A1 Magenta 3, Skrill and various cryptocurrencies including Bitcoin, Ethereum and Litecoin. The minimum deposit is 20 EUR or its currency equivalent. Deposits must be made using a payment instrument held in your own name; we do not accept third-party payments under any circumstances.

Minimum withdrawal amounts vary by method and currency, starting from 10 EUR for bank transfer and 50 EUR for crypto. Withdrawals are returned to the original deposit method wherever possible. Our withdrawal limits depend on your Loyalty Club rank, ranging from 500 EUR per transaction for lower ranks up to personal limits for our Emperor-level members. We allow a maximum of three simultaneous withdrawal requests per account.

Before your account is fully verified, we cap payouts at 2,000 EUR within 24 hours or 2,300 EUR cumulatively since registration. If your wagering has not reached three times your deposit amount at the time of your withdrawal request, we may apply a commission of up to 10% or refuse the withdrawal until wagering requirements are met. A chargeback processing fee of 50 EUR applies for each related notification email we send.

Bonuses and Promotions

We at SpinEmpire offer a generous welcome package of up to 2,000 EUR and 350 free spins across four deposits, plus coins redeemable in our Bonus Shop. Our high roller first deposit bonus includes a personal VIP manager. Promo codes must be applied within 48 hours of your deposit, and credited bonuses must be activated within 48 hours and used within 5 days of activation. Only one bonus may be active at a time, and deposit bonuses cannot be combined.

While playing with an active bonus, your maximum bet is capped (for example, 5 EUR or equivalent), and wagering contributions differ by game type: slots contribute 100%, eligible instant games 10%, roulette 5% (excluding live dealer), while live dealer, table games and jackpots cannot be played with bonus funds active. We also run a Daily Cashback up to 7%, a Weekly Cashback up to 15%, Weekly Bonus Wednesday, Weekend Bonus Sunday, Daily Lootbox drops, and regular tournaments. All bonus terms, including wagering multipliers and maximum withdrawal caps, are detailed within each individual offer.

Loyalty Club and VIP Program

Our Loyalty Club rewards real-money wagering on slots with experience points (XP), spanning five levels and 100 ranks: Villager, Citizen, Aristocrat, Regent and Emperor. XP has no cash value and cannot be withdrawn or exchanged. As you climb the ladder, your wagering requirements decrease and your cashback percentages and withdrawal limits increase, culminating in personalised terms at the Emperor level. Our VIP Club benefits include a dedicated account manager, exclusive tournaments, special bonus drops and enhanced support.

Responsible Use and Account Security

We expect you to use our services responsibly and in accordance with these terms. Disguising or interfering with your device's IP address, including through the use of a VPN, is strictly prohibited. If we detect such activity, we reserve the right to void your winnings, forfeit your balance, cancel bets and deactivate your account. Activating our Take a Break self-exclusion tool will automatically cancel any pending withdrawal requests.

You are responsible for maintaining the confidentiality of your login credentials. We are not liable for losses arising from unauthorised access to your account resulting from your failure to protect this information.

Game Fairness and Providers

Our platform features games from an extensive roster of providers, including Pragmatic Play, NetEnt, Evolution, Play'n GO, Microgaming, Hacksaw Gaming and many others, spanning slots, live casino, blackjack, roulette, baccarat, craps, scratch cards, keno, crash games and progressive jackpots. We do not control the random number generators or outcomes of games supplied by third-party providers, and all gameplay is subject to each provider's own terms and testing certifications.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free access to SpinEmpire. To the fullest extent permitted by law, we exclude liability for indirect, incidental or consequential losses arising from your use of our site, including technical malfunctions, connectivity issues or third-party provider errors.

Changes to These Terms

We may amend these Terms and Conditions at any time to reflect changes in our services, regulatory requirements or business practices. Continued use of your SpinEmpire account after any such update constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of any changes.

Contact Us

If you have questions about these terms, please contact our support team at [email protected], through our 24/7 live chat, our contact form, or our Telegram channel. For verification matters, please write to [email protected]. Our support team assists players in English, German, French, Italian and Danish.